Best Buy Distribution Centre West

You can check the status of your order and find out where it is on the Order Details page. If you have a Best Buy Canada account, sign in and access your orders under Order History. Once you've found the order you're looking for, click "See Details" to check its status. If you don't have an account, you can still look up your order using your order number and the email address used to make your purchase.

For more details, read our help topic on checking your order status.

BestBuy.ca will have the most up-to-date information on whether a product you want is in-stock at our store. To check, search for the product on our website. Once on the product page, choose the "Pick Up" toggle and add your postal code for a list of stores near you. For each store, we'll show you whether the product is available and how many are in stock.

We recommend you reserve the item for pick-up to guarantee it will still be there when you visit us in-store.

Most products sold by Best Buy can be returned or exchanged within 30 days from the date of your in-store purchase, or 30 days from the date your online order is delivered. The exceptions to this policy are cellular and wireless devices and non-returnable items. For full details and more information, review our returns and exchange policy online.

To learn how to find a Marketplace seller's return policy, and how to return a Marketplace product, visit our Returning a Marketplace Product page.

Yes, if the product was sold by Best Buy. You can complete a return or exchange at any Best Buy store in Canada during regular store hours. But before heading to the store, make sure your item is eligible for a return, and remember to bring proof of purchase. For more information, read our help topic on how to return or exchange an item in-store.

If you purchased a Marketplace product, an item sold by our trusted seller-partners through BestBuy.ca, you will need to follow this process for returning a Marketplace item. You cannot return Marketplace products in-store.

Yes! With a Best Buy Membership, we'll help you find more ways than ever to get more out of your tech. Enjoy fantastic benefits, like free round-the-clock tech support, savings on some of our best services, protection plans, and so much more. To learn more and see our full suite of benefits, visit our Best Buy Membership page.