Best Buy Express Trail

The Source gift cards can continue to be used at The Source stores and online at www.thesource.ca.

Call The Source 1-866-515-5855 toll-free number for assistance.

The Source no longer accepts returns but will gladly exchange items if they are found to be defective within 15 days of purchase. Beyond the 15-day exchange period, the manufacturer's warranty continues to apply. Please contact the manufacturer for warranty details which differ by manufacturer and item purchased. You can find full details at The Source returns and exchanges. If you have any questions, or there are no The Source stores in your area to make an exchange, call The Source toll-free number at 1-866-515-5855.

BestBuy.ca will have the most up-to-date information on whether a product you want is in stock at this store. To check, search for the product on our website. Once on the product page, choose the "Pick Up" toggle and add your postal code for a list of stores near you. We'll show you which stores have the item in stock. From here, you can order online for free pickup at your preferred store. We'll hold it at the store for you for 3 days. Learn more about quick and easy in-store pickup for the fastest way to get your item.

You can check the status of your order and find out where it is on the Order Details page. If you have a Best Buy Canada account, sign in and access your Best Buy orders under Order History. Once you've found the order you're looking for, click "See Details" to check its status. If you don't have an account, you can still look up your order using your order number and the email address used to make your purchase. Read our help topic on checking your order status for further details. For information or questions about orders made at The Source, call the 1-866-515-5855 toll-free number for assistance.

Most products sold by Best Buy online can be returned to our store, except for wireless phones. Check that your item is eligible for a return before your visit, and bring proof of purchase with you. Any Best Buy store, except a Best Buy Express store, will accept returns of eligible wireless phones sold online by Best Buy.

Marketplace purchases

If you purchased a Marketplace product, an item sold by our trusted seller-partners through BestBuy.ca, follow this process for returning a Marketplace item. You cannot return Marketplace products in-store.

Most products sold by Best Buy can be returned or exchanged within 30 days from the date of your in-store purchase, or 30 days from the date your online order is delivered. The exceptions to this policy are cellular and wireless devices and non-returnable items. For full details and more information, review our returns and exchange policy online. Any Best Buy store, except a Best Buy Express store, will accept returns of eligible wireless phones sold online by Best Buy.

Marketplace purchases

If you purchased a Marketplace product, an item sold by our trusted seller-partners through BestBuy.ca, follow this process for returning a Marketplace item. You cannot return Marketplace products in store.

With a Best Buy Membership, we'll help you find more ways than ever to get more out of your tech. Enjoy fantastic benefits, like free round-the-clock tech support, savings on some of our best services, protection plans, and so much more. Learn more about the benefits and how to become a member on our Best Buy Membership page.